FAQ

Find the most frequently asked questions below.
  • Yes! We create card games, board games, gaming apps and more. Check out our game collection here.

  • We have a wide range of games but some of them are mainly curated for young adults (say 17 and up) and may contain some spicy content. For a family night in, skim the content of the game before playing. None of it should scar the kids, for the most part anyway.

  • You could make an online purchase through our website from the comfort of your own couch. OR you can buy your new ZAG game from one of our selected stores.

  • We accept payment with credit card on all orders, and cash on delivery on domestic orders only.

  • If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If you wish to change or cancel an order after you’ve submitted it, please contact our customer care team and we’ll do our best to find a solution.

  • Well, it depends on your location. Domestic orders generally take no longer than 4 working days. Whilst international orders can range between 4-22 working days.

  • Check your order confirmation email for the tracking number to check on your order. If that doesn’t work send us an email at info@zag.games with your order number and we’ll help you out.

  • Yes, we ship internationally to more than 180 countries. Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. 

  • If you have received an incorrect order or one that is severely damaged, inhale, exhale, and then email us at info@zag.games and we would be happy to replace it for you.

    Please provide your name, order number, and describe the issue with your order when requesting a return.

  • If you for some odd reason decide you no longer want to keep one of our amazing games, make sure to request a return within 14 days of purchase by sending an email to info@zag.games. Items returned should be in original packaging, unused and in resellable condition. Return shipping will be paid at the customer’s expense because it is not our fault you’re indecisive. Once returns are received, refunds are processed as store credit for future purchases because you will be back. They always come back. 

    Please provide your name, order number, and describe the issue with your order when requesting a return.