All You Need

To Know

FAQs

General

 

Do you sell more than one game?

Yes! We create card games, board games, gaming apps and more. Check out our game collection here.

 

Who is the games appropriate for?

Our games are mainly curated for young adults (say 17 and up) and may contain some spicy content. For a family night in, skim the content of the game before playing. None of it should scar the kids, for the most part anyway.

 

ZAG Points

 

What are ZAG Points?

ZAG Points is system where you can accumulate points in exchange for discounts for up to 30% OFF. Login and find the gift icon in the bottom left corner of your screen to navigate the system.

How to earn points?

You can earn points by one of the following:

  • Place an order (1 egp = 1 point)

  • Like us on facebook (200 points)

  • Follow us on instagram (200 points)

  • Celebrate your birthday (200 points)

DON'T FORGET! You must be logged in for these to count.

How to redeem discount?

You can redeem the discounts by clicking on the gift icon in the bottom left corner of your screen and choosing "Ways to redeem".

I made a purchase and I didn't earn any points, what's up with that?

It could be one of two things:

1. You weren't logged in.

2. You chose cash payment at checkout, in that case it takes maximum a week for the points to be reflected in your gift box.

If this wasn't the case please send us an email and we'll talk it out 😉

Orders & Purchases

 

Where can I buy ZAG games? 

You could make an online purchase through our website from the comfort of your own couch. OR you can buy your new ZAG game from one of our selected stores.

 

What kind of payment do you accept?

We accept payment with credit card on all orders, and cash on delivery on domestic orders only.

 

Can I change or cancel my order?

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If you wish to change or cancel an order after you’ve submitted it, please contact our customer care team and we’ll do our best to find a solution.

Shipping

 

How long will it take for my order to arrive?

Well, it depends on your location. Domestic orders generally take no longer than 4 days. Whilst international orders can range between 4-22 days. 

 

My order never arrived.

Check your order confirmation email for the tracking number to check on your order. If that doesn’t work send us an email at info@zag.games with your order number and we’ll help you out.

 

I don’t live in Egypt, om el donya, do I still get to play?

Yes, we ship internationally to more than 180 countries. Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. 

 

Returns

 

My order is damaged or incorrect.

If you have received an incorrect order or one that is severely damaged, inhale, exhale, and then email us at info@zag.games and we would be happy to replace it for you.

Please provide your name, order number, and describe the issue with your order when requesting a return.

 

I would like to return my order.

If you for some odd reason decide you no longer want to keep one of our amazing games, make sure to request a return within 14 days of purchase by sending an email to info@zag.games. Items returned should be in original packaging, unused and in resellable condition. Return shipping will be paid at the customer's expense because it is not our fault you’re indecisive. Once returns are received, refunds are processed as store credit for future purchases because you will be back. They always come back. 

Please provide your name, order number, and describe the issue with your order when requesting a return.

 

For further information, inquiries, or if you’re just a geek for the deets; check out our policies page or email us at info@zag.games.